The Shop of Your Choice
Repair done right the first time!
Get answers to some of the most frequently asked questions we receive from our customers. If you have any other questions regarding your car repairs, insurance, or anything else, please don't hesitate to call the professionals at Pioneer Collision Center of Oroville. We're always happy to help!
What forms of payment do you accept?
We are able to accept Visa, MasterCard, Discover, as well as personal checks.
Are payment plans available?
A deductible payment plan is available upon approval. Please contact our shop today for more details.
Can I get an online estimate?
Yes! Check out our online estimates today, and one of our professionals will get back to you as soon as possible.
Is more than one estimate necessary?
Only one estimate is needed to meet most insurance company requirements.
I've just been in an accident. What should I do?
Check out our Accident Document for more information about what should be done after an accident and what will be done for your repairs.
FREE AUTO REPAIR ESTIMATES
Put your mind at ease and see just how affordable top quality automotive repairs and maintenance can be by getting your FREE estimate from our professional technicians.
Have any more questions? Get in touch with us today!
673 Safford St
Oroville, CA 95965
Monday - Friday
8:00 AM - 5:30 PM
My insurance wrote and estimate and gave me a check but it’s less money than your estimate. What should I do?
There are several factors when comparing estimates, the most common are labor rate differences, policy limitations and included or missed items. The best course of action is to bring a copy of your insurance estimate to the repair facility and let us handle any discrepancies for you. We’ll work with your insurance to verify policy limits and repair discrepancies to get you back on the road as quickly as possible.
I was in an accident, is it better to go thru my insurance or the other person's insurance?
There’s not an easy and decisive answer on this one; however, if you go thru your insurance company you will base your repairs according to your insurance policy. If you have a deductible you will be required to pay it when you pick up the vehicle unless, your insurance company waives it. If the other party has been determined to be at fault, your insurance company will then submit the repair bill to the at fault driver’s insurance company for reimbursement. Once the other insurance company pays the bill, your insurance company will reimburse you the deducible. Similarly, if you go thru the other parties insurance company (once liability has been accepted) your repairs will be based on the other parties insurance policy and you will NOT have a deductible to pay. In most cases the at fault parties policy will pay for a rental vehicle should you need one. In some instances it can take several days, weeks and even months to determine liability, so if you need your vehicle and can’t wait for liability to be accepted, you proceed with your insurance company.
I hit someone and believe their damage is under my deductible, should I just pay for it myself?
Many people are unaware that when in an accident that is your fault you DO NOT have to pay a deductible for the other person’s repairs. Your deductible only applies when you have your vehicle repaired. With that said, your premium rates may go up because of the accident, follow up with your insurance agent.
Someone hit my car and wants to pay to fix it themselves without going thru their insurance. Is this a good idea?
Even with minimal damage after collision, there could be underlying hidden damage not visible on the surface, therefore; increasing the cost of repairs once you get it into the shop and more thorough inspection can be done. Also, is this your only vehicle? Do you need a rental car while your car is being repaired? Their insurance would provide you with a rental; they should do the same if wanting to pay themselves. So good idea? Depends on the trust you have in the other party.